FAQS

1. Wholesale Account and Membership

Dear Labubu Partners,

Thank you for choosing us as your authorised Labubu wholesale distributor. We are committed to providing you with authentic POP MART Labubu figures and The Monsters series efficiently and reliably.

We offer a straightforward wholesale account system with clear pricing tiers, flexible MOQs, and consistent product updates to keep your store stocked with the latest Labubu releases.

• What are the benefits of opening a wholesale account?
As a wholesale partner, you receive:

  • Access to the full Labubu and The Monsters catalogue.

  • Wholesale pricing and volume discounts.

  • Priority access to new releases and seasonal Labubu series.

  • Dedicated account support.

  • Flexible MOQs to match your store’s needs.

• How do I apply for a wholesale account?
Visit our Wholesale Application page and fill in your business details. Our team will review your application within 1-2 working days.

• Can I view wholesale prices before opening an account?
Wholesale pricing is visible only to approved wholesale partners. We encourage you to apply to gain access.

• How can I update my business or account information?
Log in to your account > My Account > Edit Profile, and update your business details, shipping addresses, or contact information.

2. Product Inquiry

• What is a blind box?
A blind box is sealed packaging that keeps the collectible toy inside a mystery until it is opened, making collecting fun and surprising for customers.

• Can I buy specific Labubu figures instead of blind boxes?
Due to the nature of blind boxes, we are unable to offer individual character selection.

• Can I order Mega Labubu and plush toys wholesale?
Yes, we offer Mega Labubu figures (400%, 1000%) and Labubu plush toys for wholesale. Availability may vary due to limited production runs.

• Why do some Labubu products sell out quickly?
Labubu figures are highly popular and may sell out within minutes of restocking. We recommend preordering or subscribing to updates for the best chance to secure stock.

3. Orders and Shipping

• Can I change my shipping address after placing an order?
To ensure prompt shipping, address changes cannot be made once payment has been completed. Please double-check your shipping details before finalising your order.

• Can I cancel an order after payment?
Orders are processed quickly to secure your allocation. Cancellations after payment are not guaranteed and will be handled case-by-case.

• When will my wholesale order ship?
Orders are typically dispatched within 3-7 working days after payment confirmation, depending on stock availability.

• How can I track my order?
Once shipped, your tracking number will be available under My Account > Orders, and you will receive an email with tracking details.

4. Returns and Replacements

• What if the Labubu figures I receive are defective?
Please contact us within 7 days of delivery with your order number, clear photos, and an unpacking video of the affected figures. We will assess and assist with a replacement or credit if applicable.

• Can I return Labubu blind boxes if I do not like the character?
Due to the nature of blind box products, we do not accept returns or exchanges for reasons of personal preference.

5. Buying From Us as a Distributor

• How do I get after-sales service for products purchased through your distribution?
Please contact your assigned account manager or email our wholesale support team for assistance with any after-sales issues.

6. Payment Methods

• What payment methods do you accept?
We accept:

  • Bank Transfers (USD, EUR, GBP, CNY)

  • Credit Cards (Visa, MasterCard, Amex)

  • Apple Pay

  • Google Pay

  • PayPal (for select regions)

7. Pre-Orders

• How do I identify pre-order products?
Products available for pre-order will be marked with a “Pre-Order” label in our catalogue, along with estimated shipping times.

• When will my order ship if it includes pre-order items?
Orders containing pre-order items will ship once all items in your order are in stock.

8. Logistics Providers

• How can I contact my courier for tracking updates?
Check your tracking number prefix and contact your courier:

  • UPS: ups.com/track

  • DHL: dhl.com/tracking

  • FedEx: fedex.com/track

  • YunExpress: yunexpress.com

  • SF Express: sf-express.com

  • Local courier contact information will be provided upon shipment.

9. Troubleshooting Access Issues

• I cannot log in or place an order; what should I do?

  • Try a secure, stable internet connection.

  • Log out and log back in.

  • Clear your browser cache.

  • If issues persist, send your account email, IP address, and a screenshot of the error to our email

Need Further Assistance?

If your question is not listed here, please contact our wholesale support team via email or  Live Chat available during business hours.

This FAQ page will support your wholesale Labubu website in maintaining a clean, professional, and easy-to-navigate resource for your clients while aligning with the structure of POP MART’s official FAQ page.

If you wish, I can also prepare:
A Returns & Replacements dedicated page
A Pre-Orders dedicated page
A “Track My Order” system script for your site backend.

Let me know if you would like these next for seamless launch readiness.